Refund Policy

Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs of the issue. We may offer a replacement, refund or store credit at our discretion.

Incorrect Orders

If you receive an incorrect item, please contact us within 48 hours of delivery.

Change of Mind

Due to the nature of alcohol products, opened items cannot be returned unless faulty. Unopened items may be eligible for return subject to approval. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refund Processing

Approved refunds will usually be processed within 5–10 working days to the original payment method.

Contact

For delivery, returns or refund enquiries please contact: Spirit Dock, Customer Support — Email: info@spiritdock.co.uk