Legal
Privacy Policy
1. Introduction
Spirit Dock is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or place an order with us. By using this website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following information:
- Personal information: full name, billing address, delivery address, email address, telephone number, date of birth (where required)
- Order information: products purchased, order history, payment details, delivery information
- Technical information: IP address, browser type, device information, website usage data, cookies and analytics data
3. How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Verify age requirements
- Deliver products
- Provide customer support
- Manage your account
- Send order updates
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
- Send marketing communications where consent has been provided
4. Marketing Communications
If you opt in, we may send you product updates, promotions, new releases, offers and newsletters. You may unsubscribe from marketing communications at any time by clicking unsubscribe in emails or contacting us directly.
5. Payment Information
Payments are processed securely through third-party payment providers. Spirit Dock does not store customer payment card details.
6. Sharing Your Information
We may share information with trusted third parties including delivery companies, payment processors, website providers, marketing service providers, and legal or regulatory authorities where required. We do not sell customer information to third parties.
7. Cookies
Our website may use cookies to improve user experience, analyse website traffic, remember customer preferences and support ecommerce functionality. Users may disable cookies through browser settings, although some website features may not function correctly.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure and alteration. However, no online system can be guaranteed completely secure.
9. Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and maintain business records.
10. Your Rights
Under UK data protection laws, you may have the right to access your personal data, request correction of inaccurate data, request deletion of data, object to processing, withdraw marketing consent, and request transfer of your data. Requests may be made by contacting us directly.
11. Third-Party Links
Our website may contain links to external websites. Spirit Dock is not responsible for the privacy practices or content of third-party websites.
12. Children
This website is not intended for persons under the age of 18. We do not knowingly collect personal information from children.
13. Changes To This Policy
Spirit Dock reserves the right to update this Privacy Policy at any time. Updated versions will be published on this website.
14. Contact Information
For privacy-related enquiries, please contact: Spirit Dock, Customer Support — Email: info@spiritdock.co.uk